Legal
Memberberry Refund Policy
Cancellation and refund rules for Memberberry monthly and annual subscriptions, including billing-error handling.
Last updated: July 26, 2026No charge during the trial
- The 60-day trial does not require a credit card.
- There is no payment to refund during the trial.
- A paid term starts only after an authorized administrator upgrades.
Full policy by section
Expand a section to read the complete policy language.
1. Key definitions
- Monthly subscription means a paid month-to-month term.
- Annual subscription means a paid 12-month term.
- Billing cycle start date means the start of a paid term and each monthly anniversary for annual plans.
- Unused full month means a monthly period that has not started when cancellation takes effect.
2. Free trials
The 60-day trial is free and requires no credit card. No paid plan applies during the trial. A paid subscription begins only when an authorized administrator completes an upgrade.
3. Monthly subscriptions
Monthly payments are non-refundable, including partial months and unused time, except where law requires a refund or Appberry confirms a billing error.
4. Annual subscriptions
- Annual plans may receive prorated refunds for unused full months that have not started.
- Any month already started is non-refundable.
- Proration is the annual fee paid divided by 12, multiplied by unused full months.
5. How to cancel
- Monthly plans can usually be canceled in account settings or through support.
- Annual mid-term cancellation requests are handled through support.
- Include the account email, plan, and requested effective date.
6. Refund processing
- Approved refunds return to the original payment method when possible.
- Processing time varies by bank and payment provider.
- Currency conversion and processor or bank fees are generally non-refundable unless law requires otherwise.
7. Billing errors and duplicate charges
If Appberry confirms a billing error, we will correct it. Correction may include a partial or full refund depending on the error.
8. Non-refundable situations
- Partial months or unused time in a month that already started.
- Failure to cancel before renewal.
- Accounts suspended or terminated for fraud, abuse, material breach, or Acceptable Use Policy violations.
- Third-party purchases, except where law requires otherwise.
9. Renewals and stopping future charges
Subscriptions renew automatically unless canceled before renewal. Cancellation stops future renewals and does not retroactively refund charges except as this policy or law states.
10. Fairness and legal rights
This policy does not limit rights available under applicable consumer protection laws.
